Privacy Policy

This privacy policy explains how hingejrknf AG ("we", "us", "our") collects, uses, and protects your personal information when you use our restaurant reputation monitoring services.

Last updated: 1st January 2026

Data Controller Information

hingejrknf AG is the data controller responsible for your personal data. Our contact details are:

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our services. The data we collect includes:

Information You Provide

  • Contact information (name, email address, phone number)
  • Business information (restaurant name, address, website)
  • Account credentials and authentication data
  • Communication preferences and support requests
  • Payment and billing information

Automatically Collected Information

  • Usage data and analytics information
  • Device information and technical specifications
  • IP addresses and location data
  • Cookies and tracking technologies data
  • Service performance and error logs

How We Use Your Information

We use the personal data we collect for the following purposes based on our legitimate business interests and legal obligations:

  • Providing and maintaining our reputation monitoring services
  • Processing payments and managing your account
  • Communicating with you about our services and support
  • Improving our platform and developing new features
  • Ensuring security and preventing fraud
  • Complying with legal obligations and regulatory requirements
  • Marketing our services (with your consent where required)

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Contract performance: Processing necessary to provide our services
  • Legitimate interests: Improving our services and business operations
  • Legal compliance: Meeting regulatory and legal requirements
  • Consent: For marketing communications and optional features

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

  • With service providers who assist in delivering our services
  • With professional advisers (lawyers, accountants, auditors)
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • In connection with business transfers or mergers

International Data Transfers

Your personal data may be processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Generally, we retain:

  • Account information for the duration of your service agreement
  • Transaction records for 7 years for accounting purposes
  • Marketing data until you withdraw consent
  • Technical logs for up to 12 months for security purposes

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of access: Request copies of your personal data
  • Right to rectification: Correct inaccurate personal data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Limit how we use your data
  • Right to data portability: Receive your data in a portable format
  • Right to object: Object to certain types of processing
  • Right to withdraw consent: Where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your personal data has been processed unlawfully. In Austria, the competent authority is the Austrian Data Protection Authority (Datenschutzbehörde).