Frequently Asked Questions

Our monitoring system begins tracking your online reputation immediately after setup, with initial reports available within 24 hours. You'll start receiving alerts for new reviews and mentions as soon as your account is configured. The complete historical analysis and baseline metrics are typically ready within 48-72 hours, giving you a comprehensive view of your current reputation status.

We monitor all major review platforms including Google Reviews, Yelp, TripAdvisor, Facebook, OpenTable, and Zomato. We also track mentions across social media platforms like Twitter, Instagram, and LinkedIn. Our comprehensive coverage extends to industry-specific sites, local directories, and food blogs. The exact platforms included depend on your subscription plan, with our Professional and Enterprise plans offering the most extensive coverage.

We offer multiple alert delivery methods to ensure you never miss important feedback. Instant notifications are sent via email and SMS (where available) when new reviews or mentions are detected. You can customise alert frequency and choose to receive immediate notifications, daily summaries, or weekly reports. Our dashboard also provides real-time updates, and mobile app notifications keep you informed on the go.

Our Starter plan (€49/month) includes monitoring of up to 3 platforms, basic sentiment analysis, and email alerts. The Professional plan (€99/month) covers all major platforms, advanced AI analytics, real-time alerts, and response management tools. Our Enterprise plan (€199/month) adds multi-location monitoring, custom reporting, dedicated account management, and priority support. All plans include monthly reports and access to our web dashboard.

To set up monitoring, we need your restaurant name, address, website URL, and any existing social media profiles. We'll also ask for variations of your business name and any previous names to ensure comprehensive coverage. For multi-location businesses, we'll need details for each location. The setup process typically takes 15-30 minutes, and our team will guide you through connecting your existing accounts where possible.

We take data security seriously and implement industry-standard security measures including SSL encryption, secure data centres, and regular security audits. All data is stored in compliance with GDPR regulations, and we never share your information with third parties without your explicit consent. Our systems are regularly updated and monitored for security threats, and we maintain comprehensive backup and disaster recovery procedures.

Yes, you can cancel your subscription at any time without penalty. We offer month-to-month billing with no long-term contracts required. If you cancel, you'll continue to have access to our services until the end of your current billing period. We also offer the option to pause your subscription for up to 3 months if you need a temporary break from monitoring. Our team is always available to discuss any concerns before cancellation.

Absolutely! We provide comprehensive onboarding and training to ensure your team can make the most of our platform. This includes live training sessions, detailed documentation, video tutorials, and best practices guides. Our support team is available via email and phone during business hours, with priority support for Enterprise customers. We also offer quarterly strategy sessions to help optimise your reputation management approach.